Shipping and Delivery

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Last updated: 25 February 2026

We are committed to delivering your coffee and food products in the best possible condition. Please review our shipping information below.

1. Shipping Regions

We currently ship to addresses within [list of countries/regions]. If your delivery address is outside our standard shipping areas, please contact us to discuss options.

2. Processing Times

• Orders placed before 2:00 PM (local time) on business days are typically processed the same day

• Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day

• During peak periods (holidays, promotions), processing may take an additional 1-2 business days

3. Delivery Times

• Standard shipping: 3-7 business days

• Express shipping: 1-3 business days

• International shipping: 7-21 business days (varies by destination)

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

4. Shipping Costs

• Free shipping on orders over [amount]

• Standard and express shipping rates are calculated at checkout based on weight and destination

• International orders may be subject to customs duties, import taxes, and additional fees — these are the responsibility of the buyer

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's website to monitor the status of your delivery.

6. Food Product Packaging

We take special care when packaging food and coffee products to ensure freshness and quality:

• Coffee beans are packed in sealed, airtight bags with one-way degassing valves

• Perishable items may include insulated packaging or ice packs where appropriate

• All products are securely boxed to prevent damage during transit

7. Delivery Issues

If you experience any of the following, please contact us within 48 hours:

• Damaged package upon delivery

• Missing or incorrect items

• Package not delivered despite tracking showing delivery

• Significant delay beyond the estimated delivery window

We will work with the carrier to resolve any delivery issues as quickly as possible.

8. Contact Us

For shipping enquiries, please contact us or email [email protected].