Allergen and Food Safety Information

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Last updated: 25 February 2026

Your safety is our priority. This page provides important information about allergens and food safety standards for our products.

1. Our Commitment

We are committed to providing safe, high-quality coffee and food products. We adhere to all applicable food safety regulations and maintain strict quality control processes throughout our supply chain.

2. Allergen Information

While coffee itself is not classified as a major allergen, some of our products may contain or come into contact with the following allergens:

• Milk and dairy products — some flavoured coffees or blended products may contain milk-based ingredients

• Tree nuts — nut-flavoured coffees or products processed in facilities that handle nuts

• Soy — may be present in certain food products or as a processing aid

• Wheat and gluten — may be present in accompanying food products or baked goods

• Eggs — may be present in certain accompanying food products

• Sesame — may be present in food products or processed in shared facilities

3. Cross-Contamination Notice

Important: Our products are processed, packaged, and stored in facilities that also handle other food allergens. Despite our best efforts to prevent cross-contamination, we cannot guarantee that any product is completely free from traces of allergens. If you have a severe allergy, please contact us before purchasing.

4. Product-Specific Information

Detailed allergen information for each product can be found on the individual product page. We list all known allergens in the product description and on the packaging label. If you require additional information about a specific product, please contact us before placing your order.

5. Storage Instructions

• Coffee beans: Store in a cool, dry place away from direct sunlight. Once opened, reseal the bag tightly or transfer to an airtight container. Best consumed within 4 weeks of opening.

• Ground coffee: Store in an airtight container in a cool, dry place. Best consumed within 2 weeks of opening for optimal freshness.

• Perishable food items: Follow storage instructions printed on the product label. Refrigerate where indicated.

6. Best-Before and Expiry Dates

All products carry a best-before or expiry date on the packaging. Please check dates upon receipt and consume products before the stated date. Do not consume products that have passed their expiry date or show signs of spoilage.

7. Reporting Concerns

If you experience an adverse reaction to any of our products, or have concerns about food safety, please contact us immediately:

• Email: [email protected]

• Contact page: [email protected]

We take all food safety reports seriously and will investigate and respond promptly.

8. Certifications and Compliance

Our products and facilities comply with applicable food safety regulations. We work with certified suppliers and maintain documentation of our food safety procedures. Specific certifications are listed on individual product pages where applicable.